Returns & Exchanges

Not quite right? You have 30 days from delivery to return it. Items must be new, unwashed, unworn, and in original packaging with all tags attached.

How to return

Prepaid label (easiest): log in to your account with the email you used to order and request a return label. A flat $6.50 is deducted from your refund. This option is for returns only, not exchanges or damaged items.
Ship it yourself: fill out the Return/Exchange Form (or use the packing slip in your order), include it in the package, and send it to Cheeky Plum, 20338 Telge Rd. BLDG A, Tomball, TX 77377. You cover the postage.

Refunds go back to your original payment method, usually within 1–2 weeks of drop-off and often sooner. We'll email you when it's processed.

Exchanges

Email customerservice@cheekyplum.com first so we can confirm the size or color is available, then send the item back with the Return/Exchange Form. You cover return postage on exchanges.

Final sale items

Items tagged FINAL SALE and items marked down 50% or more are exchange-only and can't be returned for a refund.

Pre-orders

Pre-orders are charged at checkout and ship on the date shown on the product page. You can cancel a pre-order for a full refund any time before it ships by emailing us. Once delivered, the standard 30-day return policy applies.

Our mistake?

If you received the wrong item or something arrived defective, email us within 48 hours of delivery and we'll make it right at no cost to you.

The fine print

Returns received after 30 days, or items that are worn, washed, or missing tags, can't be refunded. Items must be new, unwashed, unworn, and have all original tags attached. Returns that do not meet our return requirements may be refused.
Original shipping charges are non-refundable.
Gift returns are refunded as store credit to the recipient.

Questions? customerservice@cheekyplum.com · 713-992-2396